No, we are happy to provide a tour at no cost.
Frequently Asked Questions
Admin
Do I have to make an appointment or do you accept walk-ins?
No, you do not have to make an appointment to tour, though it is recommended so that you have dedicated time to learn about our apartment community.
How accessible is the management at the local office?
Our office staff is happy to help you during normal business hours. We are open M-F 9am to 6pm, Saturday 10am to 5pm. Our community is currently closed on Sunday.
How do I apply for an apartment?
The application process is all done online. If you need assistants, we can help guide you through the process in the office.
What is your application process?
1. Fill out an application online. 2. Submit all supporting documents 3. Background check and credit processed 4. Decision processed
What happens if I had a previous eviction?
Applications are processed and reviewed on a case-by-case basis in accordance with our Community Qualifying Criteria.
How long does it take for an application to be approved?
Our normal process time can very, for most cases they can be completed in 1 to 3 business days
How much will I pay in up-front costs when I sign the lease?
Our normal process time can very, for most cases they can be completed in 1 to 3 business days
What are my options for paying my rent?
You can apply online through our website or at walmart.
How do I pay my rent online?
Through our Loft app.
Are there any monthly fees?
Yes, $66 monthly recurring fees which are $15 amenity fee, pest control $8, Valet trash $43
Which utilities (electricity, water, sewer/storm water) are included in my rent?
None. You must set up electricity and renter's insurance. Water is allocated an will be billed to you monthly for you to pay on the 1st of each month.
Does this community offer a bonus if I was referred by one of my friends?
Know someone looking for a new home? Ask about our resident referral program and earn rewards for referring friends and family. Contact the leasing office for more information.
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
No, we don't allow payments that far in advance and pricing is based on market rates.
If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit?
You would need to pay a new depsit or Jetty if you transfer.
Will I be allowed to sublet my apartment?
No, we don't allow subletting.
What fees will I need to pay if I have to break my lease?
A 60-day notice is required and an early term fee equal to 1 month rent will be due within 7 days of your written notice that you are moving.
Amenities
What amenities does the property offer?
2 pools, fitness center, bbq area, playground, dog park.
During which time periods is the pool available for use?
Pool is closed at the moment due to permits.
Is parking available?
1st come 1st serve parking is available for all residents and their guests. However we do offer reserve parking for $40 per month.
Is your community pet friendly?
yes with breed restrictions
What are the fees associated with having pets?
$400 pet fee per pet, $20 monthly pet rent per pet
What appliances are standard?
Classic homes have black or white appliances, upgraded homes have stainless steel
If I have a package delivered, will you hold it at the leasing office?
No, we are not responsible for packages
What type of exercise equipment is available in the gym?
treadmill, weight benches, yoga equipment
Directions
What's the nearest cross street?
Scyene and Hwy 635
Location
What is your community nearby?
Mesquite Rodeo
Which school district are you in?
Dallas ISD
How far away is the nearest dog park?
On our community
Are there bike trails nearby?
Yes a few miles down scyene
Where do residents shop?
Town East Mall
What's the name of the nearest coffee shop and how far is it from the property?
Dutch Bros and Starbucks , about 1.6 miles away
Maintenance
What will you do to prepare my apartment before I move in?
Before your move-in, our team will thoroughly prepare your apartment to ensure it is clean, comfortable, and ready for your arrival.
Do you have on-site maintenance?
Submit a maintenance request in your LOFT portal or notify the office team.
An item in my unit needs repair. How do I get help?
Submit a maintenance request in your LOFT portal or notify the office team.
How are maintenance issues handled?
Submit a maintenance request in your LOFT portal or notify the office team.
Do I have to be present for a service technician to perform work?
No, you do not have to be present.
What happens if I am locked out?
Contact the office during office hours. After hours please call a locksmith.